Gedys IntraWare 7

GEDYS IntraWare 7 supports you in the optimization and maintenance of your customer-oriented business processes. Your marketing, sales and service departments will benefit from an across-the-board, quick-to-install solution that is flexible in the way it can be adapted and economical to operate. Integration into the familiar environment of IBM Lotus Notes, Microsoft Office and OpenOffice leads to rapid acceptance by employees, keeps training costs down and thus ensures a high level of efficiency. The following modules are available: Contacts module Company-wide address and master data management Portal module Centralized entry and convenient search function Workflow module Time-saving administration of all procedures and CRM processes Schedule module Active schedule planning for individuals and groups Office module Electronic customer filing and flexible document management Sales module Professional support and management for your sales department Service module Log and process service enquiries conveniently with ITIL helpdesk and user service Marketing module Plan, direct and evaluate your marketing campaigns Mailing module Professional e-mail marketing and multiple mailing via post and fax services Pump module Data integration and analysis for your CRM system CTI-Interface Integration of telephone and computer, voice messaging, fax and SMS for your CRM system Product of